They said I was a valued customer, now they send me hate mail.

Sophie Kinsella
About This Quote

A customer who makes you happy is always appreciated. However, when someone messes up with you after you’ve been a loyal customer, it can be rather upsetting. They say that customer service is the key to success in the business world. It’s also true that if you treat your customers well, most of them will return the favor.

However, when someone gets angry at their most recent purchase and decides to go on a bad review rampage, they are doing more than just taking down your business; they are sending an awful message to all of your potential customers. If they expect to make money off of you, why would they be so antagonistic? It is important for them to realize that these negative reviews will only hurt their business in the long run.

Source: Confessions Of A Shopaholic

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